Active Management & Complete Coordination for Your NDIS Plan
Level 2 Support Coordination (Coordination of Supports) goes far beyond simple advice or initial setup. This service is designed for participants with multi-layered plans, multiple providers, or complex goals who need ongoing operational management to keep their supports running smoothly. We actively oversee your service agreements, manage provider communications, solve scheduling conflicts, and track your funding so you get maximum value from your NDIS plan without the administrative stress.
How Level 2 Coordination Differs From Level 1 Connection
- Level 1 (Support Connection): A short-term, low-intensity service that teaches you basic skills to book and manage simple supports independently.
- Level 2 (Coordination of Supports): An active, ongoing partnership where we take hands-on responsibility for coordinating multiple providers, solving service failures, managing complex budgets, and advocating on your behalf throughout the plan year.
Core Responsibilities We Handle for You
- Provider Sourcing & Negotiation: Finding, vetting, and establishing contracts with high-quality allied health practitioners, support workers, and community services.
- Service Agreement Management: Draft, review, and finalize fair service agreements with all chosen providers to protect your rights and budget.
- Budget Tracking & Pacing: Monitoring your funding allocations across monthly or quarterly funding periods to prevent early budget exhaustion.
- Service Issue Resolution: Directly handling provider cancellations, service quality complaints, and schedule changes so your routines remain uninterrupted.
- Plan Reassessment Preparation: Gathering formal progress reports, clinical assessments, and evidence from your providers to submit strong documentation for your upcoming NDIS plan reviews.
Structuring Multi-Provider Support Networks
Managing several providers at once—such as occupational therapists, speech pathologists, core support workers, and transport services—requires careful synchronization. We act as your central point of contact, ensuring every member of your support team works collaboratively toward your goals. This joined-up approach stops services from overlapping and ensures your funding goes directly toward supports that deliver real outcomes.
Navigating Crisis Situations and Urgent Changes
When unexpected changes occur—such as a primary carer becoming unavailable, sudden changes in health, or a breakdown in service delivery—Level 2 Support Coordination provides rapid point-in-time intervention. We step in immediately to source temporary emergency supports, adjust existing schedules, and communicate with the NDIA to safeguard your health, housing, and personal safety.
Who Requires Level 2 Support Coordination?
- Participants managing multiple service providers or complex weekly schedules.
- Individuals navigating significant life transitions, such as moving homes, leaving school, or entering workforce programs.
- Participants whose funding needs careful pacing across structured funding releases.
- Anyone experiencing ongoing service conflicts or finding it difficult to hold providers accountable.
Why Partner with Connection Care Supports?
- Unbiased Advocacy: We specialize exclusively in Support Coordination, ensuring our provider recommendations are 100% independent and aligned with your choices.
- Local & Remote Expertise: Grounded across Kadina, Wallaroo, and Moonta, with full capability to coordinate remote services for long-distance participants.
- Clear Communication: Direct, plain-language updates that keep you in control of every decision without administrative burnout.
Frequently Asked Questions
We review your service agreement terms, contact the provider to address performance or billing issues, and negotiate resolutions or transition you safely to a better provider.
Yes, we audit your remaining funding allocations, adjust service schedules with your providers, and prepare urgency reports if a plan reassessment is required.
No, Level 2 Support Coordination is fully funded under the Capacity Building section of your NDIS plan if approved by the NDIA.
Contact schedules are flexible and based on your needs—ranging from weekly updates during initial setup to monthly check-ins once supports are stable.
We consolidate clinical reports from your therapists, draft a comprehensive coordinator progress report, and attend your review meeting to advocate for your ongoing funding needs.
Get Dedicated Coordination for Your NDIS Plan
Take the hassle out of managing multiple providers and complex budgets with trusted local coordination.
